Refund & Return Policy

Last updated: May 2026

Casa Rox is committed to ensuring you are satisfied with your purchase. Please read this policy carefully before placing your order.

1. Standard Products

For standard (non-customised) products, you may request a return within 7 days of delivery, provided the product is unused, in its original packaging, and in undamaged condition. To initiate a return, contact us at support@casarox.com with your order details and reason for return.

2. Custom & Bespoke Orders

Custom-made, bespoke, and made-to-order furniture cannot be returned or exchanged unless there is a manufacturing defect or damage in transit. Custom orders are produced specifically to your requirements and cannot be resold; accordingly, all custom order sales are final.

3. B2B & Bulk Orders

For B2B and bulk orders, return and refund terms are governed by the purchase order agreement. Please refer to your purchase order or contact your account manager for applicable terms.

4. Damaged or Defective Products

If your product arrives damaged or with a manufacturing defect, please notify us within 48 hours of delivery with photographic evidence. We will arrange for replacement, repair, or refund at our discretion.

5. Refund Processing

Approved refunds will be processed within 7–14 business days to the original payment method. Shipping and installation charges are non-refundable.

6. Contact Us

For return or refund enquiries: support@casarox.com | Phone: 0120 491 1871 or +91 730 383 6300