Frequently Asked Questions
Everything you need to know about shopping with Casa Rox.
Orders & Shopping
How do I place an order?
Browse our collections, add items to your cart, and proceed to checkout. You can pay securely using credit/debit cards, UPI, net banking, or other available payment methods.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at support@casarox.com if you need to make changes.
Do you offer bulk or trade discounts?
Yes! We offer special pricing for bulk orders, interior designers, and trade partners. Please contact us via our Contact Us page for a custom quote.
Shipping & Delivery
How long does delivery take?
Standard delivery takes 5–10 business days. For large or custom furniture pieces, delivery may take 10–21 business days. You will receive a tracking number once your order ships.
Do you offer free shipping?
We offer free shipping on orders above a certain threshold. Please check our Shipping Policy for current details and applicable conditions.
Do you ship pan-India?
Yes, we deliver across India. For remote locations, additional shipping charges may apply. Contact us if you are unsure about delivery to your area.
Returns & Refunds
What is your return policy?
We accept returns within 7 days of delivery for items that are defective or damaged during transit. Please refer to our Refund and Return Policy for full details.
How do I initiate a return or refund?
Contact our support team at support@casarox.com with your order number and photos of the item. Our team will guide you through the return process within 24–48 hours.
Products & Quality
What materials do you use in your furniture?
Casa Rox uses premium grade materials including solid wood, engineered wood, powder-coated steel, and high-quality fabric/leather upholstery. All materials are carefully selected for durability and finish.
Do products come with a warranty?
Yes, most of our furniture products come with a manufacturer's warranty. Warranty details are mentioned on individual product pages. Contact us for more information.
Still have questions? Get in touch with our team — we are happy to help!